Cookies Policy
Last updated: August 07, 2024
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Wattsons Retail Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
- Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
- Website refers to Master Outdoor Cooks, accessible from https://masteroutdoorcooks.com/
- You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The use of the Cookies
Type of Cookies We Use
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Targeting and Advertising Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.
Social Media Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: In addition to Our own Cookies, We may also use various third party plug-ins from social media networking websites such as Facebook, Instagram, Twitter or Google+ to report usage statistics of the Website and to provide social media features. These third party plug-ins may store Cookies. We do not control these Social Media Cookies. Please refer to the relevant social media networking's website privacy policies for information about their cookies.
Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
More Information about Cookies
You can learn more about cookies here: All About Cookies by TermsFeed.
Contact Us
If you have any questions about this Cookies Policy, You can contact us:
- By email: info@masteroutdoorcooks.com
FAQs
Frequently Asked Questions
How do I place my order
How do I place my order?
To place an order with us on Shopify, simply go to masteroutdoorcooks.com, check through the products, and add your chosen items to your shopping cart.
When you are done shopping, go to the check out page. There, you will input your shipping information, select your shipping method, your preferred payment method and enter your payment details.
After this, review to be sure all the information is correct. Click "Pay now" to complete your purchase. Once your order has been placed successfully, a confirmation Email will be sent to you.
What happens after my order has been placed
What Happens After my Order is Placed?
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment.
Once confirmed we will process the payment and your order will be dispatched within 48 hours. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Where does your shipping covers
Currently, we only ship within the United Kingdom.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 2 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched.
If you have not received your tracking details within 3 working days, please reach out to us via email at support@masteroutdoorcooks.com so that we can help. Delivery time takes an average of 3-15 days depending on the brand as one of our brands, Lisa Outdoor Cooks is made to order. Please check out the individual product pages for accurate information.
We offer free delivery on orders above £500 within the United Kingdom. However, kindly note that for Carron Heating ( Fireplaces and Multi-Fuel Stoves ), Shipping Charges applies on orders to Scotland, Scottish Highlands and Northern Ireland. Delivery costs are based per pallet, and not per order. Thank you.
For further enquiries, please contact: support@masteroutdoorcooks.com
What payment method do you accept and in which currency will I be charged
What payment method do you accept?
The payment methods we accept includes major credit and debit cards like Visa, Mastercard, American Express, Apple Pay, Discover, Union Pay. In addition to this, customers can also make purchases via popular digital wallets like Shop pay, Paypal, Google Pay and Klarna, which provides our customers flexibility and convenience when checking out.
In which currency will I be charged?
All purchases will be charged in GBP (British Pound Sterling). When checking out, the currency in which your purchases will be charged is displayed in GBP. If you’re having trouble checking out, please contact us at accounts@masteroutdoorcooks.com or call 03330908187 so we can help.
What is your Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return .
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item's packaging has been opened or used, it will be considered "used" and therefore will not be eligible for return or refund. Returns are not acceptable for clearance, custom made or made-to-order products.
We also do not accept returns for products shipped without a return approval in place, products assembled or installed and products labelled as ''not returnable''. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Note: The customer takes full responsibility for the condition of the item during its transit back to the specified return address.
To start a return, please contact us at returns@masteroutdoorcooks.com or Call 0333 090 8187.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@masteroutdoorcooks.com. For more details about our return policy, please visit: https://masteroutdoorcooks.com/pages/delivery-returns.