About Us Master Outdoor Cooks
Welcome to Master Outdoor Cooks, your dedicated source for all things BBQs, Outdoor Cooking and Heating equipment. Our journey began with a simple mission: to provide top quality Outdoor Cooking and Heating equipment to fellow outdoor enthusiasts. With creativity and top-notch customer service, we strive to be partner to families and professional kitchens looking to create wonderful outdoor meals and memories.
Our Story
As a young company committed to our shared adoration of the great outdoors, we decided to strengthen our passion for outdoor cooking and living. Master Outdoor Cooks was born. Our business operates using the dropshipping model and are committed to providing consumers with premium barbecues, outdoor cooking and heating supplies. We overcame every obstacle with perseverance and a focus on our goal. As a testament to our commitment, Master Outdoor Cooks exists today, providing a selection of high-quality products and expert guidance in helping customers discover the delights of the outdoors. Our experience serves as a reminder that everything is possible with passion, focus and a little bit of smoke.
Our Vision
Our vision at Master Outdoor Cooks is to provide the best possible experience for our customers by focusing on quality, innovation and service excellence.
Why Choose Us
For our continuous dedication to quality, customer service, and innovation, Master Outdoor Cooks is the right choice. Our products are made from top quality materials, ensuring long-lasting durability and exceptional performance. Above all else, we value customer satisfaction. What differentiate us is our dedication to continuous improvement, with the goal of introducing new products and services that will improve your outdoor cooking and living experience. Choose Master Outdoor Cooks, where every product is a masterpiece!
Connect With Us
We thank you for your interest in Master Outdoor Cooks and invite you to explore our range of products. If you have any questions or need assistance, don't hesitate to reach out through our https://masteroutdoorcooks.com/pages/contact-us. You can also call us on 0333 090 8187 or drop us an email at info@masteroutdoorcooks.com.
Company Name: Wattsons Retail LTD T/A Master Outdoor Cooks
Company Registration Number: 15425093
FAQs
Frequently Asked Questions
How do I place my order
How do I place my order?
To place an order with us on Shopify, simply go to masteroutdoorcooks.com, check through the products, and add your chosen items to your shopping cart.
When you are done shopping, go to the check out page. There, you will input your shipping information, select your shipping method, your preferred payment method and enter your payment details.
After this, review to be sure all the information is correct. Click "Pay now" to complete your purchase. Once your order has been placed successfully, a confirmation Email will be sent to you.
What happens after my order has been placed
What Happens After my Order is Placed?
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment.
Once confirmed we will process the payment and your order will be dispatched within 48 hours. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Where does your shipping covers
Currently, we only ship within the United Kingdom.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 2 working days. We’ll send you tracking details by email within 48 hours of your order being dispatched.
If you have not received tracking details within 5 working days, please reach out to us via email at support@masteroutdoorcooks.com so that we can help. Delivery time takes an average of 7-28 days depending on the brand. Please check out the individual product pages for accurate information.
We offer free delivery on orders above £500 within the United Kingdom. However, kindly note that for Carron Heating ( Fireplaces and Multi-Fuel Stoves ), Shipping Charges applies on orders to Scotland, Scottish Highlands and Northern Ireland. Delivery costs are based per pallet, and not per order. Thank you.
For further enquiries, please contact: support@masteroutdoorcooks.com
What payment method do you accept and in which currency will I be charged
What payment method do you accept?
The payment methods we accept includes major credit and debit cards like Visa, Mastercard, American Express, Apple Pay, Discover, Union Pay. In addition to this, customers can also make purchases via popular digital wallets like Shop pay, Paypal and Google Pay, which provides our customers flexibility and convenience when checking out.
In which currency will I be charged?
All purchases will be charged in GBP (British Pound Sterling). When checking out, the currency in which your purchases will be charged is displayed in GBP. If you’re having trouble checking out, please contact us at accounts@masteroutdoorcooks.com or call 03330908187 so we can help.
What is your Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return .
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item's packaging has been opened or used, it will be considered "used" and therefore will not be eligible for return or refund. Returns are not acceptable for clearance, custom made or made-to-order products. We also do not accept returns for products shipped without a return approval in place, products assembled or installed and products labelled as ''not returnable''.
Note: The customer takes full responsibility for the condition of the item during its transit back to the specified return address.
To start a return, please contact us at returns@masteroutdoorcooks.com or Call 0333 090 8187.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@masteroutdoorcooks.com. For more details about our return policy, please visit: https://masteroutdoorcooks.com/pages/delivery-returns.